www.nef-nef.gr is the official site and electronic shop for the sale of goods through the Internet of the Societe Anonyme with the registered name NEF-NEF Α.Ε. with registered office at No 9 Dalias street, 136 77, Acharnai, Attica, with tax registration number (ΑΦΜ 999871900, Δ.Ο.Υ. ΦΑΕΕ of Athens) and GEMI 4564001000.
This site has been created to provide immediate information to consumers in regard to the products produced and sold by NEF-NEF Α.Ε. The consumer is provided with the possibility to order goods from a distance through the Internet, also to communicate that with NEF-NEF Α.Ε.
Every visitor/user who enters this site and makes use of its services is deemed to unreservedly consent and agree with the terms hereunder, which are compliant with the laws applicable in Greece. Non-compliance of the user/customer of this site with the terms of use hereof, results in the lifting of all responsibility of NEF-NEF Α.Ε. vis a vis any natural or legal persons affected by such non compliance, while the visitor/user recognizes the rights of affected to amend the present terms, to the extent that they do not constitute legally binding obligations. The visitors/users of this site, acknowledge that they have read the present terms and agree with them and undertake the obligation to comply with the same within the agreement which is constituted by virtue of such acceptance, as well as the general obligation for compliance with applicable law. Any visitor/user not agreeing with these terms, must abstain from using the NEF-NEF site of any transaction with the NEF-NEF.
NEF-NEF is responsible for the quality, the completeness and validity of the information which is included in the site www.nef-nef.gr. The company is bona fide not responsible for mistakes due to the entry of electronic data on its site, by error.
NEF-NEF is not responsible vis-à-vis visitors/users for damages which may occur from the execution or non execution of their order with the exception of returns or replacement of products already purchased.
NEF-NEF provides the contents of its site, as well as its products and services through its site exactly as they are. In no case NEF-NEF shall be deemed to carry legal responsibility for claims or damages
The entire content of this site, including images, graphics, photographs, texts and products constitute intellectual property of NEF-NEF, protected by the relevant provisions of Greek and European law as well as international treaties.
Copying, recording, distribution, transfer, modification, resale or the defrauding of the public in regard to the identity of the owner of the contents of the site is forbidden. The reproduction, re-edition, transportation, announcement or any other use of the contents in any manner and with any means, for commercial or other reasons is permitted only with the consent of NEF-NEF or any other lawful beneficiary of aforesaid intellectual property.
The names, images and the logos representing NEF-NEF and its products are exclusive trademarks of a NEF-NEF and are protected under Greek, EU and international laws for the protection of trademarks and commercial and industrial property. In any case their display and appearance on the web page www.nef-nef.gr cannot be interpreted as the transfer or granting of license or any right for their use.
NEF-NEF (“the company” or “we”) wishes to inform you on the manner in which we collect personal data from and in regard to your person through our electronic shop which operates on the site www.nef-nef.gr, or through our physical stores or otherwise personally as well as through telephone orders or via email (jointly “the services of our company”) and how we use and communicate the above personal data
NEF-NEF provides this present information for the protection of personal data (hereinafter “policy for the protection of personal data“ or “policy“ or “information“) according to the general regulation of the EU 679/2016 for the protection of personal data (the “regulation“) and the applicable national legal framework, and underlining its obligation to protect your personal data.
In this policy for the protection of personal data you will find all relevant information in force, regarding the use by NEF-NEF of personal data of the users and customers, irrespective of the channel or the medium (online or in person), which is used for your transactions with us.
1. WHO IS RESPONSIBLE FOR PROTECTION AND WHOM DOES THIS PRESENT POLICY COVER
We are the the Societe Anonyme with the registered name NEF-NEF Α.Ε., FOR INDUSTRY AND COMMERCE OF LINEN, with registered office at No 9 Dalias street, 136 77, Acharnai, Attica, with tax registration number (ΑΦΜ 999871900, Δ.Ο.Υ. ΦΑΕΕ of Athens) and we are responsible for the processing of your personal data that we collect through the services of our company in accordance with the general regulation 2016 / 679 and the applicable law.
You may communicate with our company at that the electronic mail address
[email protected].
Our present policy as well as our cookies policy
https://nef-nef.gr/cms/en/content/cookies-policy.aspx, is valid for all the users, including those who are using the services of our company without being registered or being members and those who have registered in or are members of a service of our company as, well as those who placed orders by telephone or via email or buy our products through the physical stores of our company or otherwise in person and/or are holders of our bonus card NEF-NEF BONUS CARD.
The services of our company are addressed to the general public but not addressed to children; we do not consciously collect personal data of children under the age of 16 years.
2. WHAT KIND OF PERSONAL DATA DO WE COLLECT FOR YOUR PERSON
The company collects (1) transaction and subscription data during a transaction, during your registration or during the subscription to a service of the company parentheses (2) public data and publications, which you make public through the services of our company, (3) data which you have allowed social networking media to communicate to our company, (4) data of activity when you acquire access and to ans interact with some service of our company. Specifically the company collects the following types of data from and regarding yourself:
- Transaction and subscription data, i.e. the information you have submitted, in order to execute a transaction with the company and/or to subscribe in a service of our company, for example in order to implement a purchase either online or at a physical store, to create an account, to publish comments, to receive a newsletter and to become holder of the card NEF-NEF BONUS CARD or in order to take part in a competition. Subscription information may include by way of an example, your name, your family name, your email address, your sex, your nationality, your postal code and your date of birth.
- Public data and publications comprising comments or content which you publish at the services of the company and your personal data which accompany such publications or content, in which may be included your nickname, a user name, comments, “likes“, status, profile information and your photograph. The public information and publications are always public which means that they are accessible to all and may appear as search results in external search engines.
- Data from social networking media. If you acquire access or are connected with a service of our company through a service of social networking media or if you are connected to a service of our company or if you connect the service of our company to a social networking service, among the data we collect may be included your user name or password which relate to that social networking service, the information or the content which you have allowed a social networking service to communicate to us, as well as the photograph of your profile or your email address or lists of your friends, as well as a personal data you have made public in relation to the specific social networking service. When you acquire access to the services of our company through a social networking service or when you are connecting a service of our company with services through social networking, you authorize our company to collect and store and use the relevant personal data and content according to the present policy.
- Activity data.When you acquire access and interact with the services of our company, we may collect specific information relating to those visits. For example in order to allow your connection with the services of our company, our servers receive and then record information about your computer, the device and the software of your browser, including probably your IP address, the type of your browser and information to regarding software and hardware. If you acquire access to our services from a mobile or other device, it is probable that we will collect the International Mobile Equipment Identifier (ΙΜΕΙ) of your device, assigned to such specific device, and geographical data or other transaction data for that specific device. We may also collect cookies and other surveillance technologies (such as browser cookies, pixels, beacons and Adobe flash technology, usually called Flash cookies). These technologies may be used for the collection and storage of information regarding the use by yourself of the services of our company, for example the web pages you have visited, the video and that other content you have watched, search querries you have submitted and advertisements you have seen. For more information you may look into our cookies policy https://nef-nef.gr/cms/en/content/cookies-policy.aspx.
- Information from other sources. We may complement the information we collect with information from other sources, such as publicly available information regarding your activity in the Internet and outside the Internet from social networking services and the commercially available sources.
We do not collect:
Financial information from payment services providers. In some cases we may use a payment service which is not connected with our company in order to give you the possibility to acquire a product or to make payments (“payment services“). In the event you wish to acquire a product or make a payment through a payment service, you will be transferred to a web page of the payment service. Any information you may give to the payments service, will be subject to the confidentiality policy of the payment service and not this present policy. We do not have any control and we are not responsible for any use, from the part of the payment service, of information collected through any payment service.
Sensitive information: We ask that you do not send us or reveal sensitive personal data (such as Social Security numbers, information regarding your race or nationality or a political views, religion or other beliefs, health, criminal record, participation in in trade unions) through the services of our company or in any other manner.
Connected services
Finally the services of our company may be connected with sites including social networking sites, which are managed by noncooperating companies and that may supply advertisements or offer content, functionality, games, information, contests or applications which are developed and are kept by non-connected companies. Our company is not responsible for the confidentiality practices of non-connected companies and as soon as you leave the services of our company or click on an advertisement you must check the applicable policy of this other service.
3. HOW WE USE YOUR PERSONAL DATA
We use the personal your personal data that we collected from and in relation to your person:
- In order to provide the services of our company·
- In order to measure, analyze and improve the services of our company·
- And in order to improve your experience through the services of our company (through the Internet and outside the Internet) providing content which you may consider relevant and interesting.
- In order to allow you to comment on the content and participate in web games, contests and then bonus programs.
- In order to provide customer service and answer your questions·
- In order to protect the rights of our company and others. For example there may be cases in which our company is using your personal data, including cases where the company bona fide considers that the processing is necessary for (i) the protection, the imposition or the defense of legal rights, the security or the property of the company or the company’s employees, representatives, providers, beneficiaries of rights and suppliers (including the application of agreements and terms of use), (ii) the protection of the security of the confidentiality and the security of the users of our company’s services are oof the general public, (iii) the protection of the company as well as other involved third parties such as suppliers of our company from fraud or for the purpose of risk management.
- For the purpose of compliance with applicable laws or legal proceedings or/and in order to be able to respond to demands from competent government agencies·
- For the completion of a corporate transaction such as a proposed or a actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of the whole or part of the activities, assets, or stocks of the company (including any bankruptcy or similar proceeding). For example if the company participates in a merger or transfer of the total or a substantial part of its activity, the company may disclose and transfer your personal data to the party or parties participating in the transaction or part of such transaction.
- In order to allow the operation of social transactions – if you connect an account of a social networking service with services of our company, we may share the users name, the photograph and your “likes” as well as your activity and comments with the other users of the services of our company and with your friends who relate to the social networking service. We may also share the same personal data with the provider of social networking services·
- Subject to your prior consent, in order to send you by your email, SMS, telephone, chat and through social networking) offers, promotional activity, advertising material and other commercial announcements regarding the services of our company. The newsletter of our company falls under this category·
- Subject to your prior consent, in order to analyze behavior, habits, consumer trends and send you commercial announcements which are adapted to your interests and needs through communication services.
We may use anonymous data or data which do not identify you personally, not even indirectly (i.e. statistics) for any purpose or communicate those to third parties.
4. ON WHICH LEGAL BASIS WE CAN PROCESS YOUR PERSONAL DATA
The processing of your personal data for the purposes:
- Section 3, “a” to “f”) of the present policy is essential for providing the requested services and from that aspect it is obligatory because otherwise we would not be in a position to provide the services
- Section 3, point Z of this policy, is requested according to applicable laws and as a result it is on obligatory.
- Section 3. point “h” of this policy is implemented on the grounds of our legal interest and that of our counterpart to pursue such economic activity. This interest is sufficiently balanced with your own interest, given that the processing of data will be done within the absolutely necessary limits for exercising such economic activity. This activity of processing data is not obligatory therefore you may object at any time as described in Section 11 of the present policy.
On the contrary the processing of your personal data for the remaining purposes:
- Is at your discretion, but without your consent it is impossible to connect an account of a social networking service with the services of our company, which means that you will have to connect to the services of our company using a different mechanism.
- Section 3 points i and k, are at your discretion, but without your consent it is impossible for our company to provide third parties with general commercial announcements of our company or services, stock products or announcements of such parties based on your interests and needs and to provide you with services under the same tradename.
You may revoke your consent at any time as regards the processing of your personal data for the purposes of Section 3 points * to “k”, by sending a notice to the email address appearing in Section 11 hereunder.
5. WHICH ARE THE MEANS FOR PROCESSING YOUR PERSONAL DATA
Your personal data may be processed in printed form, by automated or electronic means, as well as by non automated means, including the post or electronic mail, or telephone (i.e. automated telephone calls, SMS, MMS), fax and any other medium (i.e. websites, mobile telephony applications and are protected by suitable security measures, taking into account the latest technology, the implementation cost and the nature, the field, the framework and the scope of processing as well as different probabilities and the seriousness of risk concerning the rights and the freedoms of persons. Specifically the company uses appropriate administrative, technical measures, measures regarding the personnel, physical measures to the end of protecting personal data which are kept by the company from loss, theft, unauthorized use, dissemination or amendment.
6. WHO REQUIRES ACCESS TO YOUR PERSONAL DATA
The company may communicate your personal data for the purposes of Section 3 above to the following categories of recipients who are within the European Union or outside the European Union, with the limits of the provisions of Section 7 hereunder
a.
To third party service providers who are charged with the performance of processing activities and -whenever it is required by applicable laws- are duly appointed for
performing the processing (i.e cloud services providers, service providers who facilitate or support the services of the company, by way of an example, without limitation
companies that provide technology services IT services, suppliers of transport and delivery services and customer service, marketing and advertising, experts, advisers,
lawyers, companies which resulted from eventual mergers, or splits or other corporate transformations. Persons appointed by the Company to perform data processing include
providers of information technology services (IT services), payment services, marketing and advertising service providers, (i.e. measuring visitor satisfaction and customer
satisfaction, statistical analysis, re-targeting, analysis for personalized promotional activity). More specifically, in regard to payment services with credit or debit
cards within the European Union, this present consent includes the information defined in the EU Directive PSD2 (EU 2015/2366) and may include, for the purposes of “strong
customer authentication”, the use of two or more elements categorised as knowledge (something only the user knows), possession (something only the user possesses) and
inherence, for the purpose of providing augmented protection of your transactions from criminal acts. You can ask the company for a complete listing of persons providing
data processing services at the address posted in Section 11 of this present policy.
b.
Competent authorities for the purpose of compliance with applicable legislation.
7. TRANSFER OF YOUR PERSONAL DATA ABROAD
Some of the service providers processing the data mentioned in Section 6, are located within the European Economic Area (EEA), in which case your personal data can be transferred to countries within or around outside of the EEA and in particular the United States of America (USA). Some providers the USA are “Privacy Shield Certified”; you can check this certification at the following link
In any case you have the right to request a copy of the above measures and more information regarding your personal data, by communicating with the company at the address posted in Section 11 of this policy.
8. WHICH ARE YOUR RIGHT REGARDING YOUR PERSONAL DATA
You may exercise your following rights at any time
Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:
- the right to be informed about the collection and the use of their personal data
- the right to access personal data and supplementary information
- the right to have inaccurate personal data rectified, or completed if it is incomplete
- the right to erasure (to be forgotten) in certain circumstances
- the right to restrict processing in certain circumstances
- the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
- the right to object to processing in certain circumstances
- rights in relation to automated decision making and profiling
- the right to withdraw consent at any time (where relevant)
- the right to complain to the Personal Data Protection Authority
You have the right to certain information about the processing activities that affect you. A Privacy Notice or Privacy Statement is made available at the point the data is collected. The Company also publishes its Personal Information Charter on the internet.
The Company, as the data controller, must provide you with:
- confirmation that your data is being processed
- access to your personal data
- other supplementary information
The right to rectification
You can ask the Company to correct any personal information it holds about you to ensure your data is accurate. You may also ask the Company to complete incomplete data held about yourself.
The right to erasure/be forgotten
You have the right to (under certain circumstances) ask for your personal data to be erased where:
- your personal data is no longer necessary in relation to the purpose for which it was collected/processed
- you withdraw your consent or object to the processing and there is no overriding legitimate interest to continue processing
- you object to the processing and there are no overriding legitimate grounds for the processing
- you object to the processing and your personal data was processed for direct marketing purposes
- your personal data was unlawfully processed or should be erased to comply with a legal obligation
The Company can refuse to erase your personal data where it is processed:
- to comply with a legal obligation or for the performance of a task of public interest
- for the exercise or defence of legal claims
- for purposes relating to public health, archiving in the public interest, scientific/historic research or statistics
If your data has been disclosed to a third party, the Company will ask them to erase that data, unless this proves impossible or involves disproportionate effort. You may ask who those third parties are and the Company will inform you accordingly.
The right to restrict processing
You have the right to restrict the processing of personal data held by the Company where:
- you have contested its accuracy
- you have objected to the processing and the Company is considering whether they have a legitimate ground which overrides this
- processing is unlawful
- the Company no longer needs the data but you require it to establish, exercise or defend a legal claim
The right to data portability
The right to data portability allows individuals to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This enables you to obtain and reuse your personal data across different services.
The right to data portability only applies:
- to personal data that an individual has personally provided to the Company
- where the processing is based on consent or the performance of a contract
- where processing is carried by automated means (i.e. excluding paper files)
You have the right to object to processing of your personal data in certain circumstances and have an absolute right to stop your data being used for direct marketing.
You can also object if the processing is for:
- a task carried out in the public interest
- the exercise of official authority vested in the Company
- Company’s legitimate interests (or those of a third party)
However, in these circumstances the right to object is not absolute and you must give specific reasons why you are objecting to the processing of your data.
Please be aware that the Company would be able to continue processing your personal data if:
- we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual
- the processing is for the establishment, exercise or defence of legal claims
Rights relating to automated decision making and profiling
Automated decision-making takes place when an electronic system uses personal information to make decisions without human intervention.
The Company could use automated decision-making in the following circumstances:
- where where it is necessary to perform the contract and appropriate measures are in place to safeguard your rights
At present, there are no fully automated decision making or profiling systems in use within Company. This means that this right does not currently apply to any processing activities.
We remind you that even after the cancellation of your account or if you ask us to delete your personal data, copies of certain information from your account may remain visible in some cases where, for example, you have communicated information to social networking media, or other services or for example, when the maintenance of such copies is essential for compliance to legal obligations or for purposes of legal defense. Due to the nature of provisional storage technology, your account may not be immediately non-accessible by others. There is also a possibility that we maintain information in backup copies regarding your account in our servers for a certain period of time after the cancellation or your request for deletion, for the purpose of compliance with applicable law
We also give you several options regarding the use and revelation of your personal data for marketing purposes. You can revoke your consent in what regards
The reception of electronic announcements from us If you do not want to receive email messages from us, relating to marketing you can be exempt from receiving email messages relating to marketing, by following the instructions for canceling your registration to our newsletter or simply by changing your preferences in that profile preferences tools if you have registered or if you are a user. You can also send a request to the address which is posted in Section 11 of this policy. In any case the company may continue to send you administrative announcements regarding the delivery of the company services.
The dissemination of your personal data to business associates for their own marketing purposes. If you prefer that we do not communicate your personal data on a continuous basis to business associates for immediate marketing purposes, you may be exempt from such communication either by simply changing your preference in the preference pane of your profile or if you are a registered user through the consent administration tool which is available at that site, if you are not registered or a user, by sending a request at the address posted in section 11 of this policy.
In all the above cases, you may communicate with us and we may ask you for more information which is essential for the correct completion of your request.
9. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA
We will keep your personal data, only for the period, which is necessary for the implementation of the purposes for which the data has been collected as described in this present policy. In any case the following periods of maintenance will apply, regarding the processing of your personal data for the purposes mentioned below:
- The data collected there for the purposes mentioned in section 3, points (a) to (f) of this present policy, are maintained during the provision of the services of the company, plus the period within which they become statute barred, according to the applicable law after the end of the services of the company. The data which are collected for the purposes of section 3 point (g) of this present policy are kept for the time which is necessary for you to connect to the services of the company through a social network.
- The data collected there for the purposes mentioned in section 3, points (i) to (k) of this present policy for marketing purposes and for compilation of a profile, will be kept by the company from the moment you give your consent until the time you will withdraw your consent. If you withdraw your consent, your personal data will not be used anymore for the above purposes, however they may continue to be kept by the company, specifically as required for the protection of risks of the company which are connected with potential responsibility in regard with the processing, except if further clarifications are provided by the supervising authority.
At the end of the maintenance. Your personal data that will be canceled or anonymised or destroyed.
10. UPDATES OF THE PRESENT POLICY
The company may amend or update the present policy for any reason (including, by way of indication, changes in the applicable law and that the interpretation of decisions, opinions or orders, regarding the applicable law)
You may look up the policy applicability date, on the top of the present policy, to find when such policy was latest amended. Any changes of the present policy will be communicated beforehand by publication of the revised policy at the site of the company www.nef-nef.gr
11. COMMUNICATE WITH US
In the event you have questions regarding the present information, communicate with us at the following email address
[email protected]
Withdrawal & Returns Policy
The customer has the right to withdraw from the purchase contract within fourteen (14) calendar days from the date of receiving the products, without being obliged to state any reason. To exercise the right of withdrawal, the customer must inform NEF NEF through a clear statement, either via the
online withdrawal form or by email at
[email protected].
In the case of electronic submission of the withdrawal statement, NEF NEF will promptly send a confirmation of receipt of the request to a durable medium, such as email.
The customer must return the products without undue delay and, within fourteen (14) calendar days from the day on which they informed NEF NEF of their withdrawal. The deadline is considered met if the products are sent back before the expiration of this period.
In the case of withdrawal from the entire order, NEF NEF will refund all payments received from the customer, including the initial delivery costs, except for any additional costs arising from the customer choosing a delivery method other than the least expensive standard option offered by NEF NEF.
In the case of partial withdrawal, the value of the returned products will be refunded. The initial delivery costs and any cash-on-delivery fees are not refunded if the order has been delivered and the customer retains part of the products, unless otherwise specified by a special commercial policy of NEF NEF.
Refunds are made using the same payment method as the original transaction, unless the customer has expressly agreed otherwise, and provided that the customer does not incur any fees as a result. If the customer submits a written request for store credit instead of a refund, NEF NEF may issue a credit of equal value.
NEF NEF may withhold the refund until it has received the returned products or until the customer provides proof that the products have been sent back, whichever occurs first.
The direct cost of returning the products is borne by NEF NEF.
The customer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functionality.
Returns - Changes & Withdrawal Policy
Returns of products are done with ACS courier or BOX NOW Locker, after consultation with the electronic shop www.nef-nef.gr, or by email communication at
[email protected], or by telephone by dialling 210 240 30 30 and exclusively in regard to products purchased from the same electronic shop.
The customer has the right to withdraw from the purchase contract within fourteen (14) calendar days from the date of receiving their order, without stating any reason. The company offers an extended return period of fifteen (15) days from the date of delivery, which is more favorable to the customer.
To exercise the right of withdrawal, the customer must inform the company through a clear statement, either via the
online withdrawal form, by email at
[email protected], or by any other durable medium. The use of the withdrawal form is not mandatory.
In case the withdrawal declaration is submitted electronically, the company will promptly send the customer a confirmation of receipt of the withdrawal request via email.
Products must be returned in perfect condition, in their original packaging, and with all tags attached. Returns are not accepted for products that have been used, washed, or damaged beyond what is necessary to determine their nature, characteristics, and functionality.
The return must be accompanied by a copy of the retail sale receipt. In the case of an invoice, the return must also include the corresponding delivery note, where applicable.
The customer must return the products without undue delay and, within fourteen (14) calendar days from the date they informed the company of their withdrawal. The deadline is considered met if the products are sent before the expiration of this period.
Upon return of the product, either a refund may be issued or, upon the customer’s explicit written request, a credit may be applied to their account for future use within six (6) months. Issuance of store credit instead of a refund takes place only if the customer expressly requests or accepts it.
Refunds are made using the same payment method as the original transaction, unless the customer has expressly agreed otherwise, provided that the customer does not incur any fees as a result. If a bank transfer is required, the customer must provide their bank details (account number, IBAN, bank name, and beneficiary name) either together with the return parcel or via email.
Refunds are processed as soon as possible and, in any case, within fourteen (14) calendar days from the date the company is informed of the withdrawal. However, the company may withhold the refund until it has received the returned products or until the customer provides proof of having sent them back, whichever occurs first.
In case of withdrawal from the entire order, the company will refund all payments received from the customer, including the standard delivery costs, except for any additional charges arising from the customer choosing a delivery method other than the least expensive standard option offered by the company.
In case of partial withdrawal, only the value of the returned products will be refunded. The initial delivery costs are not refunded if the order has already been delivered and the customer keeps part of the products, unless otherwise specified by a special commercial policy.
In case of full withdrawal, any cash-on-delivery fee paid will also be refunded, provided it was charged and collected as part of the total order value. In case of partial withdrawal, the cash-on-delivery fee is not refunded, as the payment collection service has already been provided and the customer retains part of the order.
The direct cost of returning the products is borne by NEF-NEF.
In the case of defective products or incorrect order fulfillment by the company, the return shipping cost is covered by the company.
For hygiene reasons, returns are not accepted for products that are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, in accordance with applicable legislation. For example, pillows cannot be returned if they have been unsealed after delivery.
Regarding the returns/changes with the Box Now company, follow the steps below:
BOX NOW returns - for orders with Box Now:
- Choose the Locker in the area that serves you. To see the available lockers click here: https://www.boxnow.gr/en/locker-finder
- Type the 10-digit parcel id to the locker's keypad – which you will find either on the voucher or in the email/viber/sms you have received from Box Now.
- Place the parcel in the locker
- Close the locker
BOX NOW returns - for orders with other delivery method:
If you have chosen different delivery method when placing your order, you can still return your order with BOX NOW. To start the return process, you can simply click
HERE and follow the instructions to complete it.
Procedure for changing a non defective product
Following consultation, you may send the product via ACS Courier or Box Now, mandatorily accompanied by a copy of the Retail Sale Receipt and the completed “Returns/Changes” form. In the case of an invoice, the return must also include the corresponding delivery note, where applicable.
The direct cost of returning a non-defective product for exchange is borne by NEF-NEF.
The return parcel must include the following details: To the electronic shop NEF-NEF Homeware, Thrasivoulou Avenue, Thesi Kyrillos, Postal Code 193 00, Aspropirgos Attiki.
Alongside the return process, you may place a new order for the product you wish through our online store. In the comments field, please state that the order concerns an exchange and include the number of the Retail Sales Receipt you received with your original order.
Once we receive the returned product, the process for dispatching the new order will begin.
Procedure for refund for a non defective product
Following consultation, you may send the product via ACS Courier or Box Now, mandatorily accompanied by a copy of the Retail Sale Receipt and the completed “Returns/Changes” form. In the case of an invoice, the return must also include the corresponding delivery note, where applicable.
The direct cost of returning a non-defective product is borne by NEF-NEF.
The return parcel must include the following details: To the electronic shop NEF-NEF Homeware, Thrasivoulou Avenue, Thesi Kyrillos, Postal Code 193 00, Aspropirgos Attiki.
Once we receive the product, the copy of the retail receipt, and your complete details, the refund process will be initiated.
Refunds are made as soon as possible and, in any case, within fourteen (14) calendar days from the date on which you informed us of your withdrawal. However, we may withhold the refund until we have received the returned products or until we have received evidence that you have sent them back, whichever occurs first.
In the case of full withdrawal, the value of the products, the initial delivery costs, and any cash-on-delivery fee charged and collected as part of the total order value will be refunded, except for any additional costs arising from the customer choosing a delivery method other than the least expensive standard option offered by the company.
In the case of partial withdrawal, only the value of the returned products will be refunded. The initial delivery costs and any cash-on-delivery fees are not refunded if the order has already been delivered and the customer retains part of the products.
1. All our products are inspected by our specialized staff before dispatch. A strict quality control process is carried out to ensure that you receive our products in excellent condition.
2. However, should you identify any issue, you are required to promptly send an email to
[email protected] or contact us at +30 210 240 30 30, clearly describing the problem with the product.
3. In the case of a defective product or incorrect fulfillment of the order by the company, the return or replacement will be carried out without any charge to the customer regarding return shipping costs.
You pay cash the value of your order to the employee of the company ACS courier which shall deliver your parcel.
By cash on delivery via payment link of Box Now Company
Payment made using credit/debit card on your mobile device or computer in a secure online banking environment, before receiving the parcel from the locker. Here
https://boxnow.gr/en/payonthego you can find more information about Box Now’s services.
By charge of your debit or credit card
During order placement you are transposed to a secure environment of our cooperating ALPHA BANK for the entry of the data of your card and the charge thereof.
All cards are accepted: VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS.
By deposit to a bank account
Transfer within 3 days at the latest, to one of the following accounts the total value of your order, mentioning your name and surname and the code number of your order:
Alpha Bank: 117-00-2002-018628 ( IBAN: GR6201401170117002002018628 )
Piraeus Bank: 5024-074940-409 ( IBAN: GR4001720240005024074940409 )
Eurobank: 0026.0043.12.0200252863 ( IBAN: GR9602600430000120200252863 )
National Bank: 091-47007083 ( IBAN: GR2101100910000009147007083 )
Note: In the case of an interbank transaction (deposit to one of our accounts from a different bank), any related fees will be entirely borne by you, the sender.
During order you will be transposed to Paypal.
Upon your return to www.nef-nef.gr, to conclude your charge and order, select and click the Paypal button “PAY NOW”
Βy IRIS Payment via Nexi xPay
You can complete your order payment using IRIS Online Payments through the secure environment of Nexi xPay.
After selecting IRIS during checkout, you will be redirected to the payment page, where you can finalize the transaction in one of the following ways:
1. Generate QR Code
Click “GENERATE QR CODE”, open your bank’s mobile banking app and select IRIS from the corresponding menu to scan the QR code.
Once the payment is completed, you will be automatically redirected back to www.nef-nef.gr.
2. Select Bank (e-banking login)
Click “SELECT BANK”, choose your bank, and you will be redirected to its e-banking environment, where you can log in and approve the payment.
Deliveries – Delivery cost
Orders placed to the electronic shop, can be shipped with the following methods (you can choose the method when placing your order):
1. Pickup from Box Now Lockers 24/7
Pickup within 1–2 business days from Box Now lockers across Greece.
Shipping fees:
• Free for orders over €79.00
• €2.80 for orders under €79.00
Cash on delivery via payment link:
An additional fee of €1.80 applies only when this payment method is selected, regardless of the order value.
Pickup process:
• Select BOX NOW as your shipping method at checkout (available for products eligible for locker delivery based on size/volume)
• Choose your preferred BOX NOW Locker on the map
• Once your order is delivered to the locker, you will receive an SMS with a PIN code to open your compartment
• If “Cash on delivery via payment link” is selected, payment must be completed before pickup from the locker
Note:
Your order remains available for pickup for
48 hours after you receive the SMS notification.
You can track your order at
https://boxnow.gr/en
This service is not available for oversized products or orders exceeding €350.
2. Delivery via ACS Courier
Delivery within 2–5 business days across Greece via ACS Courier.
Shipping fees:
• Free for orders over €79.00
• €3.00 for orders under €79.00
Cash on delivery:
An additional fee of €2.00 applies only when this payment method is selected, regardless of the order value.
3. Pickup from NEF-NEF Homeware Store
Pickup from our physical store selected during checkout, within 2–4 business days and after prior confirmation.
• This service is provided with free shipping (no delivery charges)
• Payment at the physical store upon pickup is not available
• The parcel remains at the store for 4 business days from the dispatch of the pickup confirmation email
• After this period, the order is cancelled and returned to our warehouse
• The order amount is credited to your account for future purchases
Important Notice
We do not ship to Cyprus or any other international destinations.